1. When was your company established, and what is your main business?
Footcool was founded in September 2000 and has over 20 years of experience in the arch support insole industry. We specialize in providing one-stop OEM customization solutions for various foot care products.
2.Where is your company located?
- R&D Headquarters: Taiwan
- International Sales Office: Nanjing, China
- Manufacturing Factory: Vietnam
3. What is your cooperation process?
Original sample/design → Pre-production sample → Order confirmation → Mass production → Delivery
4. What are your company's advantages?
✅ Professional Team: Over 20 years of experience in design and engineering, providing expert advice and efficient problem-solving.
✅ High Cost-Performance Ratio: We specialize in insole R&D and production, offering high-quality and competitive products.
✅ Own Factory: Greater flexibility in production, prioritizing direct customer orders to shorten delivery times and enhance efficiency.
5. How do you ensure product quality?
🔹 Raw Material Inspection: Ensuring correct color, density, and printing quality.
🔹 Pre-Production Sample: Provided for client approval before bulk production.
🔹 Production Process Control: Each step is monitored by responsible personnel.
🔹 Full Inspection & Random Checks: Every insole is checked before packaging, with a 10% random inspection before shipment.
6. Who are your main customers?
Our primary customers include wholesalers and private-label insole brands worldwide.
7. What are your payment terms?
- Samples: PayPal; existing samples are free, but customers cover shipping costs. Custom samples require a fee.
- Bulk Orders: T/T payment, 50% deposit before production, 50% balance before shipment.
8. What is your Minimum Order Quantity (MOQ)?
The MOQ for OEM arch support insoles is 2,000 pairs.
9. What types of packaging do you offer?
By default, each pair is packed in a plastic bag and then placed in a carton. Custom paper boxes, plastic cases, and eco-friendly packaging are available.
10. Can you provide samples?
Yes, we can provide samples for customers to test product quality before ordering.
11. Which countries do you mainly cooperate with?
Our customers are from China, Japan, the USA, Australia, Germany, Sweden, Denmark, the UK, and Poland, among others.
12. What is your delivery time?
- Samples:Existing samples will be shipped in 1-3 days, customized samples will be shipped in 21-25 days.
- Bulk Orders: Usually completed within 25-30 days after pre-production sample approval.